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Gladtidings Facilities Management​

Services: Facilities Management - Cleaning, Catering and Space Planning Service

LocationKriel, Mpumalanga

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Gladtidings started operating in 2009, the company is a 100% female-owned, owned by Ms Minah Zulu. She holds extensive experience in mining, maintenance planning and has always had a love for interior design. After seeing a gap in the market for black interior designers, she decided to pursue her dream after she was retrenched. It was after getting involved with managing a community project for office cleaning at a local coal mine that she started researching the facilities management sector.The research gave birth to an idea of complementing her interior design business with office cleaning after winning a 3 year contract to continue with the office cleaning community project. She then expanded her business by introducing a catering and cleaning service which currently does work for Exxaro Mine, JNC Engineering, Kriel Mine and Eskom.

The business had a few challenges that included; inadequate access to markets due to limited marketing activities and an opportunity to improve product quality.Seda assisted the business with development and implementation of ISO 9001:2008 standards, which enabled the business to comply with the mines' requirement for SHEQ and operational standards. Development of marketing material and a website was also done, these marketing initiatives impacted positively on the business as it has been on a continued year on year growth path. The intervention assisted the client to successfully increase turnover by 135% in two years, and the number of employees also increased from 35 to 87 in the same period.​